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Simon And Schuster

Simon And Schuster Reviews

www.simonandschuster.com
What is your customer experience with Simon And Schuster?

Simon And Schuster Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

1.0 star rating based on 4 reviews; Simon And Schuster reviews show consumers are mostly dissatisfied, citing poor customer service, high price levels, and frequent refund and billing disputes.

Key Takeaways for Future Customers

  • Read subscription and purchase fine print before buying.
  • Expect slow or no response from customer service; document contacts.
  • Monitor billing and seek refunds promptly if charged for annual plans.

Negative Feedback / Risk Areas

  • Repeated customer complaints about unanswered support and ignored inquiries.
  • Allegations of misleading and deceptive conduct around subscriptions and refunds.
  • Order tracking, shipping delays, app reading issues, and billing holds reported.

Positive Feedback

No positive experiences are cited in the provided reviews.

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Frank G Drg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Frankfurt, Hesse

Customer Service doesn't answer

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Updated by user Jul 14, 2026

Hands off. Their "customer support" is a "customer ignorance".

Original review Jun 29, 2026

I bought an ebook and found out I couldn't read it on my ebook tablet. Basically, my problem.

I should have read the fine print. What I am really angry about is that customer service just does not answer if they would be willing to give a refund. I wrote them three times. Polite.

If the answer was no, I'd not be happy, but I would have accepted it. Ignoring paying customers is absolutely not acceptable.

Loss:
$43
Cons:
  • Moment they have your money they ignore you

Preferred solution: Apology

User's recommendation: Don't buy.

View full review
AH W Zhn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Appalling treatment and service by Simon & Schuster

AI Highlights
  • - Charged for 12 months after a month-to-month signup.
  • - No refund offered.
  • - Refused to show evidence of the 12-month option.

I recommended this business to a friend to learn a language through their Pimsleur method. My friend signed up on a month-to-month basis but was charged for 12 months.

The company was unrelenting and would not provide a refund. I will not use them again nor recommend them.

This is a cold and calculating business that has deceptive and misleading conduct. Also, when asked to provide evidence that the 12-month scheme option was selected, they refused, which likely means they have no such evidence.

Loss:
$200
Pros:
  • Nil
Cons:
  • Difficult and deceptive

Preferred solution: Full refund

User's recommendation: Avoid this company - misleading and deceptive conduct

View full review
AH W Zhn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Delanco, New Jersey

Misleading and deceptive conduct - avoid this company

AI Highlights
  • - Charged for 12 months despite signing up month-to-month.
  • - Refund denied and no proof of opting into 12-month scheme.

I signed up for a month-to-month Pimsleur language course, did not opt into an annual subscription but was charged for 12 months. They refused to provide the refund requested and refused to provide evidence that I opted into the 12-month scheme.

Don't deal with this company as they are dishonest and deceptive. Stay away from them.

Loss:
$200
Pros:
  • Nil
Cons:
  • Cold
  • Misleading

Preferred solution: Full refund

User's recommendation: Stay away from Simon & Schuster

View full review
Jacquel Jnx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Call never went through.

Publishing a riveting, complex and diverse biography thatll make A Child Called It look like a kindergarten story.

View full review
Anonymous
map-marker Brooklyn, New York

Would like my money back for the purchase of Jen pasaki's book. She lied in it purposely about Joe Biden's watch and what he was doing while he was watching his watch. She blatantly lied and denied it

Purchased a book by Jen Posaki, yet she lied in it and she knew she lied in it. Yet you still published it? Want my money back.

View full review
Resolved
antirisc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Got problems reading your book Google books app

AI Highlights
  • - Bought Vince Flynn Collector's Editions #1–4 on Google Books.
  • - Read-aloud stopped after 3 weeks; all Flynn titles no longer support it.
Updated by user Sep 19, 2023

Company fixed the issue and I have been provided with apology. I don't know if S&S solved it, or if Speechify has done it without involving me. Truth be told I could start reading again in Google books.Thank you for your involvement and apologizes I skipped getting back to you sooner.Have a great rest of the week,Cristian

Original review Aug 20, 2023
A few month back I purchased Vince Flynn Collectors' Edition #1 to #4 through Google books app, started reading them and I enjoyed them fine for a little while. After roughly three weeks reading aloud function started to work heratically.

I started to need booting my phone almost every time before reading. The whole thing got gradually worse and this passed week, not only the above mentioned twelve books gathered in four bundles, but all Vince Flynn books I have in the Google books library stopped allowing the read aloud option.
I complained ten times about what was happening, got no permanent fixing.
Maybe you could help solving this hiper frustrating situation I'm going through. I spend a lot of time in Bucharest.

The life here is relatively stressful since Kremlin schizo constantly tests our resilience. That's happening just because invaders are way behind reading...
I intend to try get help from Atria and Simon and Schuster too.
Thank you in advance for trying to solve my problem,
Cristian Draghici
View full review
Ersel Vus

General

AI Highlights
  • - Claims National Amusement owns CBS.
  • - Accuses CBS News of not reporting the Biden crime family.
  • - Plans to stop every company they own, including this one.

You guys are affiliated with National Amusement because they own your company. National Amusement owns CBS .

CBS news is not being truthful with us Americans. Have not reported on the Biden crime family once!!! Even with proof they still dont report. I have contacts in the education industry in some states.

One state named Florida is part of that. I will do everything I can which is only use my voice, to stop every company they own Including yours.

Those of you that think its ok to lie to us, should be ashamed of yourselves. God will rain truth upon your evil hearts

User's recommendation: Never use this company

View full review
Linda A Ftt

You won't accept my email address

AI Highlights
  • - Tried signing up for a Simon & Schuster offer on Amazon.
  • - Email not accepted; no option to fix.
  • - Frustrated contacting support by phone.

Ive attempted to sign up for an offer from Simon and Schuster on Amazon.

I have an email address now that you will not accept. You give me no options to fix the problem!

You just keep my screen blocked, but still wont accept my email.or give me options to change it.

I dont remember ever opening an account but, if I did, my email has changed.

Im frustrated when trying to get through to you by phone. I think Im going to have to give up on your company!

Preferred solution: Some customer service to help me with my problem! Impossible to get through to anyone!

User's recommendation: Simon and Schuster has poor customer service.

View full review
Anonymous
map-marker Brooklyn, New York

Duplicity

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This company merely changes the dates on their old job posts. What is the point of that?

Do they think we don't look at their job numbering system?

User's recommendation: Apology

View full review
Anna G Gdd

Really?

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AI Highlights
  • - The company is no longer reputable and must follow through on deals; a senator's book deal and political ties are noted as potentially harming the business.

Simon &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; s are screwed. If they even think for a second that theyll get out of this crap unscathed theyre in for a rude awakening.

Do your damn job, follow through w deals you make.

Unless theyre unlawful.

The silent majority is rising up, they wont be silent forever. Im not on that side nonetheless this situation should have nothing to do with politics.

This is no longer a reputable company.

If this WAS about politics, I wouldnt hesitate to inform this company of the following. I actually had no idea that senator had a book deal in the works but Ill be watching closely now. Whatever company can catch him and hook him in a book deal, theyll probably cash in on that one.

That government official senator whatever is down to earth, hes cool hes really enjoys his spirituality and spreading joy, real joy that God brings him, he dont spread that fake manufacturer in China kind of emotions. I know of a couple of the organizations he used in to be in his old district where he was in Missouri. One thing I remember hes not a progressive but he he does connect with the younger progressive types, Just younger people as a whole, he tries to help them in the right direction, giving them a chance and a good start for their adult lives. Thats what makes this so much worse its like this company didnt keep their word and kept doing him bad, thats such bad for the business down the road.

Kids spend more than twice as much time at home these days and those stupid kids wont be kids forever. No one likes bullies.

As much as one group is bullying they too hate bullies. Adults are so weird.

Preferred solution: Let the company propose a solution

View full review
Diane S Qqj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

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AI Highlights
  • - Customer canceled Hawleys book and is unhappy.
  • - Customer won't buy from you again and shared this with their email list about Biden Jr.

Since you have cancelled Hawleys book, which I wanted and was waiting for, and you are going to publish a piece of lying crap by Biden Jr., I will NEVER purchase another book published by you. I don't care how bad I want it.

I have also shared this little tidbit of yours with my whole email list, which is quite extensive. Shame on you!

Preferred solution: Publish Harley's booko0

User's recommendation: This company censors Conservative authors and publishes left wing rhetoric.

View full review
Anonymous
map-marker Fontana, California

Order

AI Highlights
  • - Contacted customer service five times and submitted forms, but no reply.
  • - Three books missing; no tracking or information after ordering about 30 days.

i have gone to costomer service about five time in the simon an schuster website an fill out the form asking questions, but never recive anything. I have 3 missing books from my order and there is no tracking number nor any information about the three other missing books. its about to be the 30 days since i ordered them.

View full review
Richard C Vnn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manhattan, New York

Politics

AI Highlights
  • - Opposes a publisher breaking a contract over Hawley's EC stance.
  • - Hawley's move is constitutional; Simon & Schuster faces hypocrisy claims.

I refuse to do business with a company who cannot distinguish moral right from wrong and insists on injecting itself into politics which is not its purview. The pretense of trying to distance itself from people they feel are reprehensible who, in fact, are taking a stand for the American experience based on Constitutional actions is deplorable.

I speak of Senator Josh Hawley.

What the senator did was a Constitutional act which he has EVERY right to invoke on behalf of the American people. Invoking such objections to the Electoral College votes is CONSTITUTIONAL. THIS is what Simon And Shuster objects to? For Simon And Shuster's brain trusts to feel this is cause for them to break their contract to publish his book is the epitome of hypocrisy.

It is clear that the publisher enters into agreements solely on the basis of improving the bottom line but one would hope that they might also recognize the role they play in the 1st Amendment's freedom of speech responsibilities.

It was a grand tradition that played a critical role in the founding of this country. Simon And Shuster has discarded that role and responsibility. Correspondingly, they can now stick it where the sun doesn't shine.

This sentiment, growing every day, is held by tens of millions of Americans. Action, begets reaction.

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy Simon And Shuster books.

View full review
Rose D Yvf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You should take the lead from Red Bull, stay out of politics and do your business as usual.

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How dare you cancel Josh Hawley's book.

I will now try to not buy any products from you whenever possible.

I buy a lot of books. How dare you behave like this.

User's recommendation: boycott this company, how dare you start book burning.

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1 comment
Guest

“ whenever possible” Weak loser, you should completely avoid this company if you’re convinced they did wrong. At any rate, No One Cares what you do.

Ellen L Emu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Thank you for standing up for honesty

AI Highlights
  • - Appreciate canceling Josh Hawley's book deal over inciting violence at the Capitol, and for standing for justice and truthfulness.

I really appreciate you canceling the book deal with Josh Hawley as he is one of those responsible for inciting the violence at the Capital last week. Thank you for standing for justice, the rule of law and truthfulness.

Ellen Lutvak

Preferred solution: Thanking them

View full review
Heather H Roy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

AI Highlights
  • - The reviewer says Simon & Schuster violated contract with Senator Hawley.
  • - They question freedom of speech and call for a 75 million-person boycott.
Original review updated Jan 09, 2021

Beyond disappointed with Simon &;;;;;;;;;;;;;;;;; Schusters' decision to violate their book contract with Senator Josh Hawley!

What happened to Freedom of Speech?

Why is that Freedom only for misled people that want to Control everyone's thoughts?Since there seems to be no moral ground to reason with you people, I pray that you hear where it hurts- financially! Hopefully, 75 Million people will boycott your company.

Preferred solution: Apologize to Senator Hawley

View full review

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